Privacy Policy
Your privacy is fundamental to our operations. This policy explains how Smunapet Studios collects, uses, and protects your personal information.
Information We Collect
We collect various types of information to provide and improve our services to you.
Personal Information
- Name and contact information (email, phone number)
- Account credentials and profile information
- Payment and billing information
- Communication preferences
Usage Data
- Browser type and version
- Pages visited and time spent on our services
- IP address and location data
- Device information and operating system
How We Use Your Information
We use the collected information for specific, legitimate purposes to enhance your experience.
Service Provision
- Process transactions and fulfill orders
- Provide customer support and assistance
- Create and manage user accounts
- Personalize user experience and content
Communication & Marketing
- Send important service notifications
- Respond to inquiries and support requests
- Send promotional materials (with consent)
- Conduct surveys and gather feedback
Legal & Security
- Comply with legal obligations and regulations
- Protect against fraud and security threats
- Enforce our terms of service and policies
- Resolve disputes and investigate issues
Information Sharing & Disclosure
We understand the importance of protecting your personal information and limit sharing to specific circumstances.
We Do NOT Sell Your Data
Smunapet Studios never sells, rents, or trades your personal information to third parties for their marketing purposes. Your privacy is not for sale.
Limited Sharing Circumstances
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate notice provided.
Consent
We may share your information with your explicit consent or as otherwise disclosed at the time of collection.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access personal information, with regular security audits.
Regular Monitoring
Continuous monitoring and regular security assessments help us maintain the highest level of data protection.
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
Your Rights & Choices
You have important rights regarding your personal information. We respect and support your privacy choices.
Access & Portability
You have the right to access the personal information we hold about you and receive a copy in a structured, commonly used format.
Correction & Updates
You can request correction of inaccurate or incomplete personal information to ensure its accuracy.
Deletion
You can request deletion of your personal information, subject to certain legal obligations and exceptions.
Opt-Out Rights
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Restriction
You can request restriction of processing your personal information in certain circumstances.
Objection
You have the right to object to processing of your personal information for direct marketing purposes.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze site usage.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Required • Cannot be disabled
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Optional • Can be disabled
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Optional • Can be disabled
Marketing Cookies
These cookies track your browsing habits to deliver advertisements more relevant to you and your interests.
Optional • Can be disabled
Cookie Preferences
You can manage your cookie preferences at any time by clicking the "Manage Cookies" button above or through your browser settings. Please note that disabling certain cookies may impact your experience on our website.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Active Accounts
Personal information is retained while your account is active and for a reasonable period after account closure.
Legal Requirements
Some information may be retained longer to comply with legal obligations, tax regulations, or audit requirements.
Deletion Process
Upon request or when retention periods expire, we securely delete or anonymize personal information.
Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Customer service, legal compliance |
| Payment Data | 7 years | Tax and accounting requirements |
| Communication Records | 3 years | Customer support, dispute resolution |
| Website Analytics | 26 months | Service improvement, security |
International Data Transfers
Your information may be transferred to and processed in countries other than your own, with appropriate safeguards in place.
Transfer Safeguards
-
Adequacy Decisions
Transfers to countries with adequate data protection laws
-
Standard Contractual Clauses
EU-approved contractual safeguards for data transfers
-
Binding Corporate Rules
Internal policies for multinational data transfers
Service Providers
We work with carefully selected service providers who meet our high standards for data protection and security.
Children's Privacy
We are committed to protecting the privacy of children and do not knowingly collect personal information from children under 13.
Age Restrictions
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Parental Guidance
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Contact us: If you need to report a privacy concern regarding a child, please reach out to our privacy team using the contact information below.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws.
Notification
We will notify you of any material changes via email or prominent notice on our website.
Effective Date
Changes become effective on the date specified in the updated policy, typically 30 days after posting.
Continued Use
Your continued use of our services after changes indicates acceptance of the updated policy.
Version History
This privacy policy was last updated on December 2024. Previous versions are available upon request for transparency and compliance purposes.
Contact Us
If you have any questions about this privacy policy or our data practices, we're here to help.
Get in Touch
Office Address
15F Teheran-ro 52-gil
Gangnam-gu, Seoul, 06212
Phone
+82 2-3498-1250Business Hours
Mon-Fri: 9:00-18:00 (KST)
Privacy Requests
For privacy-related inquiries, data access requests, or to exercise your rights under applicable data protection laws.
Response Time: We aim to respond to all privacy inquiries within 30 days of receipt.